mF
mava F
1 reviews | Active since Jul 2021
28 Jul 2021, 13:17
MISSING PAYEMENT
Hello Peter
On 21 July 2021 I made a transfer from my Capitec Bank account to my Nedbank Investment. I was told my money was going to reflect on my Nedbank account after 48 Hours. Today is the 28th of July 2021 and my money have not reflected yet. I have visited Capitec Bank branch to enquire to do a follow up, I got little help from the customer care line when we called. I was told they will respond after an hour to give me an update, ever since Monday, 26 July 2021 that was the response I have been getting. I am really concerned
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Capitec Bank's replyOfficial
28 Jul 2021, 13:20Good day Mava
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply28 Jul 2021, 13:20
Official
Good day Mava
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
mF
mava F's updateReviewer Update
28 Jul 2021, 14:06I appreciate the prompt response, but the delays and the waiting I am not happy with because I have been waiting for an official to provide clarity and an update for the past few day as communicated with the Capitec Customer Care line
mF
mava F's update28 Jul 2021, 14:06
Reviewer Update
I appreciate the prompt response, but the delays and the waiting I am not happy with because I have been waiting for an official to provide clarity and an update for the past few day as communicated with the Capitec Customer Care line