Missing of funds

Hello Peter Am Mmapula Ngoepe i lost R11100.00 from my capitec accounts from 06/11/2020 i notice that incident on the 08/11/2020 nd visited mabopane branch where the investigation started, i was helped by Itumeleng, he told me that my money was transferred via banking app and my app was not working from 06/11/2020 were i thought it was network problem, R6600 from that amount of R11100 was in a fixed accounts, they claim that i called bank to unlock fixed accounts and i didn't, and they said the caller gave incorrect ID number but passed security questions, they said they will let me to listen to call, suddenly manager Angie said recording is not playing and Itumeleng said on their system it shows that the person who did transaction didn't knew PIN number, i wrote formal complain to capitec bank and they said their forensics will investigate my incident even today capitec haven't return my money and i noticed that one of capitec user who was also benefited from my missing funds that was the first lead on my case to investigate as what transpired on my money

Kind regards Mmapula ***