MISSING MONEY WITH NO TRACE 😭💔

Good day, Im typing this with a heavy heart... On the 5th of August 2022 R8019. 50 was transferred into my account, to my surprise my account is sitting on 0.00... It doesnt even show on my statement, no sms, no notification no nothing... I went to the branch to complain about this, i was told they investigared and nothing is showing from their side, i submitted a letter and relevent documents stating i was transferred those funds in my account... Nothing still... I have a funeral at home, i need to make contributions... Iv been reporting this since monday.. Still nothing has happened.. Two of my policies lapsed because now i dont have money to make all that possible.. Its very sad to know we trusted capitec with our monies and they are insured, but for us to get what belongs to us its a mission impossible... Its so heartbreaking to loose so much money from such a big industry.. This is pushing me to close my account with capitec.. To think all my family has capitec and this is how they treat their customers, im left with no choice but to tell them to close this account too...

Imagine loosing my R8019. 50 with no trace, im heartbroken to the core.. The way i trusted capitec wholeheartedly 💔💔💔😭😭😭