Missing money in to Capitec account

I have struggling with getting assistance from Capitec since Friday 7th November. I deposited money from my other account to Capitec bank as an immediate payment and to date I haven’t received my funds. I reached out via their in app platform, WhatsApp and DM via Facebook but everything I get a different response. I started with my other bank and was notifying that Capitec had issues with immediate payments and pay sharp from Thursday. But when you call the contact centre no one has an idea of what I am talking about I am sent from pillar to post regarding my money. All I need is for it to be reversed back to where the bank comes from or to be allocated to my Capitec account. I have made so many calls asked to speak to managers after consultants and Team leaders hang up on me and never bothered to call back. The service to say the least is pathetic and apauling. We can’t still be served this way in 2025 customer services makes or breaks the business your consultants can’t be this unbothered by a customer that is simply trying to trace their funds. I need my money the convenience this has cost me is even way above the R500 missing. There is zero empathy and willingness to help from your consultants and team leaders please sort this out.