Missing Money Capitec don't care

On Friday the 01 March 2024 I made a payshap payment to my Nedbank account and the money did not reflect. I called at 09:10 to ask what happened as I know the money is supposed to clear immediately. I called again when the first caller did not grasp my reason for calling. The second agent told me to wait 24hours before logging a complain or missing money query. I then called Nedbank and they explained to me to call capitec again as the transaction was made from their side. I waited after 12 midday and made another payshap payment which went through. I then called Capitect and the 3rd agent told me to call again after 9am the next day so that they can open a missing payment query. I called on Monday and the agent was able to open the query but could not give me aturnaround time. The query was *** and then I called again later to find out on the update and they 5th agent told me that I must wait they will update me. On Tuesday I called and the the 6th agent immediately told me that it takes a full week to investigate and get feedback so I must be patient and wait. I was buffled by the irritation of this agent but then took her advice. Now today I received an sms that says "Good day. Your Capitec Bank incident *** has been completed and closed, funds received 2024/03/01. Info: WhatsApp ***". But the money is still not received. I called Capitec again today and the agent that answered 1st told me to fo on Whatsapp as there is no information on the case. I went on whatsapp and they could not pick up any cases. Now I was so perplexed and gradually getting irate because what level of incompetence was I dealing with here? I called again and this last agent put me on hold for over 11minutes but I did not mind because I wanted to be assisted so if it meant she consults others before answering me then I will hold. She came back, apologized for keeping me on hold for long and then went on to explain that she will escalate the matter further because the query was now closed. She gave me a new reference number and now I'm here because When will I freaking get my money back. Iyoo, Capitec you are the puts and please train your agents.