Missing money and poor services

Item: Capitec Bank
Rating: 1
Author: xilisa M

Capitec has failed me, please help me deal with this!!! They are refusing to dispute money that went out of my card on the 17th, they told me that i should have repirted the issue before the money went out and my question was, how would you i report money when it wasnt missing and they also suggested i open a case for the account holder that i dont even know.

Please help me reverse my funds💔

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

24 Dec 2021, 05:59

Good day Xilisa

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply24 Dec 2021, 05:59

Official

Capitec Bank's replyOfficial

22 Feb 2022, 12:35

Hi Xilisa

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply22 Feb 2022, 12:35

Official