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xilisa M
1 reviews | Active since Dec 2021
19 Dec 2021, 19:13
Missing money
Good day I lost money on my capitec account on the 17th of December 2021, i lost R2000 which reflected as payment that i didn't make. I called the customer care line but they told me to wait up for 4-7 days, i called again but they keep expanding my feedback days, can i be please assisted so i can get my money back, I REALLY NEED THIS MONEY.
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Replies (3)
Capitec Bank's replyOfficial
20 Dec 2021, 06:02Good day Xilisa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply20 Dec 2021, 06:02
Official
Good day Xilisa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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xilisa M's updateReviewer Update
21 Dec 2021, 19:50Good day
I have never been so hurt and disappointed in my entire life, capitec bank is a real ****, they finally got back to me today but they told me that i should have reported my money missing before it went out, i asked the agent on how i should i do that when my money was still in my account, the agent later told me that there is nothing they can do for me and that i wont be getting my money back.
The agent also told me to open a case for the person who stole my money when i dont even know that person, i am so disappointed.
Please help me so i can get my money back, i have a lot that i need to do with that money.
I have never been so hurt and disappointed in my entire life, capitec bank is a real ****, they finally got back to me today but they told me that i should have reported my money missing before it went out, i asked the agent on how i should i do that when my money was still in my account, the agent later told me that there is nothing they can do for me and that i wont be getting my money back.
The agent also told me to open a case for the person who stole my money when i dont even know that person, i am so disappointed.
Please help me so i can get my money back, i have a lot that i need to do with that money.
xM
xilisa M's update21 Dec 2021, 19:50
Reviewer Update
Good day
I have never been so hurt and disappointed in my entire life, capitec bank is a real ****, they finally got back to me today but they told me that i should have reported my money missing before it went out, i asked the agent on how i should i do that when my money was still in my account, the agent later told me that there is nothing they can do for me and that i wont be getting my money back.
The agent also told me to open a case for the person who stole my money when i dont even know that person, i am so disappointed.
Please help me so i can get my money back, i have a lot that i need to do with that money.
I have never been so hurt and disappointed in my entire life, capitec bank is a real ****, they finally got back to me today but they told me that i should have reported my money missing before it went out, i asked the agent on how i should i do that when my money was still in my account, the agent later told me that there is nothing they can do for me and that i wont be getting my money back.
The agent also told me to open a case for the person who stole my money when i dont even know that person, i am so disappointed.
Please help me so i can get my money back, i have a lot that i need to do with that money.
Capitec Bank's replyOfficial
21 Feb 2022, 12:52Hi Xilisa
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply21 Feb 2022, 12:52
Official
Hi Xilisa
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank