MIssing Luno Payment

Good Day

I'm writing this review regarding Capitec and Luno On the 4th of Feb I made a R800 Deposit, Went through the Luno app to do a Capitec Pay, The Luno app prompted me to go to authorize the payment in the capitec app, so I did. When I went back to the Luno app the trasaction failed. Then I got the notification from Capitec the Money is out of my Account. But Noting in my Luno wallet. So I emailed Luno and after 3 days I got a reply explaining the issue. They replyed with They need a proof of payment... Ok So I contacted Capitec to get a Proof of payment. Waited 3 days for Capitec to get back to me, only to get a Email From Luno that they closed the Ticket on my issue. Eventually Capitec got back to me only to tel me they want a authorization letter from the Merchant(Luno).

So Basically Im Running around trying to get my money back and both Capitec And Luno is giving me the run around.... Here is an idea, why don't one of you pick up a phone and give the other party a call and find out what went wrong? and fix the issue that's on your side? you guys take for ever to get back to me.