Missing Immediate payment

Is it with such disappointment that I am writing this complaint, 10/02/2025 I made an immediate payment at 14:27 from my savings account "Savings for future". I was later told that the beneficiary didn't receive the funds, to my surprise as they received the second payment made to the same beneficiary and that payment went through. I am not receiving voluntary feedback from Capitec I need to chase feedback. Yesterday was the last day and still my money is nowhere to be found and Capitec is not advising me on the way forward. I need that payment resolved today