MISSING IMMEDIATE EFT

I am extremely upset rigth nowan immediate payment was made from an absa account to my Capitect secondary account and to date they payment is not reflecting in my account absa has shared proof of releasing the funds into my bank account but going into the branch no one could help me, the consultant kept saying are you sure it was immediate yet i am showing her proof , she than went on my saying isn't it because such a big value has never before been paid into this account maybe we blocked the payment or are verifying it, how can she ask me those questions and saying maybe this and maybe that but she works for the bank, after forcing for her to log a query for it she did, telling me i will receive feedback within 5-7 working days imagine how am i supposed to pay my rent as that money was meant for my rent i have to now give my landlord stories, you know what upsets me more than anything is that in times like these with COVID and short salary payments we as customers still have to go through this, I need feedback on this very urgently please because where I am at right now i do not know if i am coming or going i was given an incedent ref number what must i do with that i can't pay rent with it, i cant eat it i can't take care of my kids with it, can someone please help me resolve this urgently the incedent number i will share privately once you respond