Missing funds in the Capitec ATM

Cash Disputes INC:***6/12, INC:***8/12, INC: ***3/12

surprise legodi <***> Wed, Dec 14, 11:44 AM (5 days ago) to cameronmay, ClientCareCentre

I am very very disappointed and frustrated by Capitec Bank

I deposited amount of R2,700.00 on 06/12/2022 around 8:15 am and the machine did not give me the receipt and even my money today it is still not in my account which was immediately reported after the incident, I went back to the same branch on 08/12/2022 and they called call centre we were told that someone by name of (Lungile Ngubane) tried to call me and I was on v/mail and that person already knocked off , till yesterday again I went back which is 7days now this has not been resolved:

1. It is not even my mistake but your machine that did this 2. No one did a follow up, since they claimed that I was called and could not get hold of me so it was left like that 3. I am the one who is currently compromised at the moment, I cannot access my own money 4. Very very poor customer service 5. I need this be resolved by close of business today before I escalate this further to other social media platforms