MISSING FUNDS FROM ACCESS FACILITY ACCOUNT

Money was taken out of my Access Facility about 2 x weeks ago and I have been given the run around by Capitec. A Consultant phoned me to tell me this is money to cover Retrenchment, but the funny part is that the insurance policy that they gave me does not cover Retrenchement, so how can they decide that something must be covered that is not part of the policy. The fact that the money was also taken directly out of the Access Facility account is another problem, is it not supposed to be transferred firts to your Savings account? I was contacted about my previous review on this platform, hope I will be contacted again now based on this review seeing that e-mails to their Client Care centre does not get answered.