MISSING FUNDS FROM ACCESS FACILITY

I opened a new account at Capitec last month, and took out an Access Facility as well. On 1 Feb when I checked my avaialble balance, I saw that R2000 was taken out of my Access Facility account, went to the branch who tried to trace the money, but to no avail. They contacted the Call Centre and the Consultant came up with a @#$%^ story of me transfering the money, and that it does not show in my Access Facility account. Funny thing is you can only transfer money out of the Access Facilty to your savings account, which I did not do. And to think I changed my bank now with all my debit orders over to Capitec Bank. It has been almost 4 days now, with not even a whisper of a response from Capitec....dissapointed, really very dissapointed.