Missing funds

On the 20th of December 2024 my partner sent an amount of R500 to my capitec account from her discovery bank account, she did not do an immediate payment and I have been waiting for the funds since then. I called on the 27th and they told me the delay could be because of public holidays. I have been calling since then and the agents don't even bother checking, they just tell me I need to contact discovery bank. Discovery has been in contact with capitec disputes department and they did confirm that they received the funds however they never reached my account. I called capitec again! And they told me I need to call discovery. I have been calling twice a week and even told them that discovery cannot do anything as the funds are not pending on their end. Capitec please resolve this!!!!