Missing funds

I had a deposit into my capitec account on the 22nd of August. The money in the amount of 632 was reflecting in my account until this morning when i wanted to withdraw and found out that my account has 47 rand available. I called capitec to enquire and they told me the immediate payment is on hold. And i cannot access my funds. The consultant said she doesnt know why and the person who put my funds on hold did not put a note on the system. I did not go to work because i didnt have money and capitec cannot explain what happened to my money