Missing Funds

On the 5th of July 2023 I went to Kwa Thema school branch to transfer the money to pay for my grandson's school fees(CEC), A lady by the door assisted me to do the transfer on their self service machine.At that time I did not have any account number with me as it was not for the first time transferring money to the school I did a transfer of R3 600 in July 2022 to the same account.

3 weeks later the school called me to say my grandson's school fees is in arrears, and I explained to them that I transferred R8 000 on the 5th of July and the school said they will double check for me, they came back to me and explained that no money was received from me.

On the 5th of August I then went to the branch to enquire as to what happened to my money, as I thought the school was paid. Sadly I couldn't find answers as to what happened to my money, I have been going to the bank almost every week and all I am told is they are still investigating.

Mind you on the 5th of August I was told that the investigation will take 2week,but now the investigation is prolonging and I don't get proper answers as to what happened to my money and when am I getting it.

My frustration is my grandson will be expelled from school on Monday, because the school was understanding from July. Please help me to get to the bottom of this, in finding answers on what happened to my money.