Missing Funds

On the 2nd of August 2022 I made a purchase of airtime and it was successful. Later in the day there was another deduction. When I called it they said that I bought airtime again but I never did. I have never received the airtime to date. I requested to speak to a team leader. After holding for approximately 20 minutes I was told that she would call me back. She never did. A couple of days passed I then called in again and I had to hold approximately over 20 minutes and when I was supposed to be transferred they dropped the call. I called in again for approximately 30 minutes and I was told the team leader would call me again to this dat I have never received a call from Capitec Bank. A couple of days later R80 was deducted from my month's account without an explanation or a reason in her statement. All this happened around the time they had issues. They mistakes have still not been rectified and no one has bothered to make any efforts. I opened another account at a different bank last year because they would always be an issues pertaining to international banking. I thought I should keep my account for other local transactions but that was the worst idea ever. I have come to the conclusion that they just take people's money and refuse to account for it. They have the worst customer service I have ever experienced.