LM
Luyanda M
1 reviews | Active since Jul 2019
03 Jul 2020, 14:51
Missing funds
I deposited money via 3ed party (Ithuba national lottery) it did not appear on my Ithuba lottery app. I phoned the National ithuba lottery, they told me to provide them with proof of payment from Capitec, they told me that they do not want a bank statement but the proof of payment. When I went to Capitec they told me they cant help me and there is nothing they can do.
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Replies (2)
Capitec Bank's replyOfficial
03 Jul 2020, 15:52I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply03 Jul 2020, 15:52
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
05 Jul 2020, 12:14Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply05 Jul 2020, 12:14
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank