Missing funds

Hi. My dad sent me money on the 30th of September via a Capitec App to my Nedbank account, a week later I had not yet received the funds. I went to Capitec and they said they would investigate where the funds where. I went there 3 times already and they gave me 3 different incident numbers and the funds are still nowhere to be found. Capitec has been giving me incident numbers and they keep on saying the matter is being escalated. I need help because I went there 5 times already, including today!