MISSING FUNDS

I transferred R1200 from Capitec personal account to my FNB Gift card with card number ***06 2876 on 26/02/2015. When I wanted to use the card it said it had insufficient funds. I then contacted FNB and they told me I can only use the gift card once and cannot reload it with funds of which I did not know. I then requested Capitec to do a reversal of that deposit for me, they then came back and told me that FNB does not authorise them to debit from their side and advised that I contacted them. I did contact FNB and this was their response \Please be advised that you need to log a missing payment request with Capitec Bank. If funds was paid into an invalid account it will reject back to the account where it came from within 3 working days". I have been in contact with the 2 banks for the past 3 weeks now but no one seems to know where there funds are. Capitec should look into their suspense account because I am sure that the money is with them. I need that money as it's a lot and I would like this matter resolved asap. My incident/ref no with them is: ***5."""