Missing Cash over the Atm

On the 28th September 2017, at 17:00, I was depositing about R8280 on the atm outside the branch cause they do not allow anyone to deposit inside, while im busy depositing the machine freezed, and rejected the other notes, rejected R6400, and R1880 was inside the machine, there was the error message that says uve inserted too many notes please try again, the manager of the branch Khanyisa phoned to restart the machine, he logged a call and they promised me to come back to them within 2 working days, which was friday the 29th and monday the 1st of October 2017, nothing happened and when I call the client care they told me nothing is showing on their system that somebody is working on it, I went back to the branch on Tuesday the 2nd still I met with Khanyisa, he made a phone call again to log another call, and they said I must come back to them on the 6th, on the 6th still no feedback and Khanyisa promised to phone me and give feedback but he couldnt give even 1 phone call, I phoned today, and I spoke to Sello at the branch who also told me there is no feedback on the incident, please hellopeter help I want my money back , my id number is ********** 704082, my name is fikile shuping, my capitec account number is ********** 918, the machine number that freezed with my money is 6832 braamfontein, thank you.