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Enver S
1 reviews | Active since Apr 2022
25 Apr 2022, 08:17
Missing cash
Today marks one month since my money went missing from my capitec account ...been in and out my branch still no positive feedback...wat is the point in banking your hard earned cash? Wen the bank cant protect its customers and their money? Wats the point ? No feedback No answers
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Replies (2)
Capitec Bank's replyOfficial
25 Apr 2022, 08:22Good day Enver
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply25 Apr 2022, 08:22
Official
Good day Enver
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
ES
Enver S's updateReviewer Update
25 Apr 2022, 13:37Received a sms from capitec to contact them urgently as they are closing the investigation ...I rushed to my branch and called helpdesk to find out how can they close the investigation...consultant nash rep**** and said cause they tried calling me several times I then ask when did they call and on wat number just to find out they were dailling the wrong number ...they gave me a new incident number and said it could take another 7 to 14 working days...my money is stil not reversed into my bank account.
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ES
Enver S's update25 Apr 2022, 13:37
Reviewer Update
Received a sms from capitec to contact them urgently as they are closing the investigation ...I rushed to my branch and called helpdesk to find out how can they close the investigation...consultant nash rep**** and said cause they tried calling me several times I then ask when did they call and on wat number just to find out they were dailling the wrong number ...they gave me a new incident number and said it could take another 7 to 14 working days...my money is stil not reversed into my bank account.
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