Missing airtime / No bank refund

I purchased airtime yesterday morning before 07:30am from my mobile banking app and was kicked out with an error message saying the transaction could not be completed and that I would be given my airtime or a refund to my bank within the following business day.

I have not received the airtime purchased or my money back yet.

I want to close my account with Capitec as there has just been more issues with passing months. Today I can't even access my banking app at all.

This is ridiculous!!!!!!!!!!!!!!