KK
Kholeka K
1 reviews | Active since Dec 2020
12 Feb 2025, 12:33
Missing airtime
Yesterday I purchased airtime through the capitec bank app and received an sms confirming deduction of money but the airtime never arrived on my phone. I contacted their Whatsapp and I was advised to check confirmation on app which I did, but there is no record of purchase on the app. The agent told me to wait and check today. I went back to the WhatsApp again today and asked to speak to an agent. It's been more than twenty minutes now, no one is chatting to me. All I want is an explanation as to what happened to my R100 . I need a refund or the airtime to reflect on my phone.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
12 Feb 2025, 12:36Good day Kholeka,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply12 Feb 2025, 12:36
Official
Good day Kholeka,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
KK
Kholeka K's updateReviewer Update
13 Feb 2025, 13:44I still have not received my refund or airtime from Capitec. No one has contacted me as per their response. I want my money back from them. I am not working and every cent counts for me.
KK
Kholeka K's update13 Feb 2025, 13:44
Reviewer Update
I still have not received my refund or airtime from Capitec. No one has contacted me as per their response. I want my money back from them. I am not working and every cent counts for me.