Misrepresentation by Capitec Employee

I took a policy last year and the consultant never explain anything to me about a cancelation letter from previous policy or ask me if I have other cover for my father. She told me the eff date is 1 Sept 2021 and the 6 month is done 1 Feb 2022 I still asked her isn't it 9 months. Now that my dad suddenly passed on I am being told about cancelation letter yet the employee LINDY at the Atlantis branch never explain to me or asked me she just advice me 6 months is done 1feb 2022 and that for natural causes and accidental death it's covered immediately. I regret taking out this policy I should have trusted my gut and gone with another company. Your employee misrepresented and inform me incorrectly now I must suffer the consequences all they think of is targets and not about the client.