Misrepresentation

<p>A while back i received notification to attend at the bank to renew my card as my current card would expire on 31 August 2016. On Saturday, 27th August 2016 I attended at the Capitec Midrand branch to address same. The lady who assisted me advised that i would be charge an amount of R53,00 to renew my card. I was appauled at this. I enquired what the payment was for, she advised that it was for replacing my card. I then advised that when we open the accounts nobody gives us full information that when the card expires theres an additional amount to be paid. Further i advised that the card is not lost so why must i be charged or treated the same way as someone who had lost their bank account card. She was unable to provide me with a clear and precise explanation for the amount being charged. I refuse to pay the R53,00 and propose that Capitec revise a way to address situations where this scenario arises as being charged for renewing a card, which is not lost but we are following Capitec</p> <p>Bank's internal procedures as they are the ones who have expiry periods on the cards for their own internal process. Therefore it is unfair and unacceptable to charge consumers to renew a card. Kindly advise how same can be resolved.</p>