mispacing salary eft payment

as usual we get our salary paid in on a specific date, but if it is over the weekend it fall to the Friday, which this month was on the 24 july, i waited on Friday, but the money never reflected in my account, not getting upset yet, i figured it would reflect on Saturday morning, to my shock nothing, i called capitec customer care, who then told met that there was no transfer made from an external bank, and no transfer still waiting to be cleared,, being very upset now, i got hold of the Hr, who gave me the proof of payment, where she paid it, s well as calling her bank to confirm the payment went through, her bank did confirm, that the transfer was successful, now after many attempts, of getting hold of any one who can help me sort this, i was told that capitec did receive the funds but have misplaced, not sure how you misplace funds, the one consultant even closed the one ref no saying it was resolved just wondering was did she resolve, the fact that the fund are missing, here is all the ref no ***4, ***7, ***9, now i will probably get response, or not.<br> NOW TELL WHY I SHOULD STAY WITH A BANK LIKE THIS?<br>