Mismanagement,misrepresentation and unprofessional in their dealings

Yesterday I lodged a complaint on hellopeter as when I asked the telephone consultant the day before to give me the email address of their complaint department she gave me an email that bounced back . I then sent an email to their client service the email I got on line they never responded and then because of my hello peter I was called by two gentlemen and one called to apologies about the fact his staff member advised me wrongly . The second guy told me he will look into this matter . GUESS WHAT THIS MORNING ON MY WAY TO WORK I GET A NOTIFICATION ON MY PHONE THAT CAPITEC AFTER CORRECTED THE DEDUCTION THAT THEY DID WITHOUT PERMISSION YESTERDAY TODAY THEY DEDUCT AGAIN ON MY ACCOUNT THE SAME MONEY I FOUGHT ABOUT YESTERDAY. This is horrific and unprofessional , we entered into a contract and you guys are not abiding by the contract , mismanagement of my account and you deducting the monies when ever you want and we did not agree on that and there is no communication on your side . Who will incur all bank charges , I definitely want a compensation from you guys for all the stress and my time that you are wasting and the money that I have to call your client services . You have misadvised me too . You are still money from the poor . OPT ME OUT OF YOUR NEADO OR ALTERNATIVE PREMIUM PROCESSING .THIS IS NOT A THREAT BUT A PROMISE I WILL BE TAKING THIS MATTER FURTHER TO THE OMBUDSMAN OF THE BANKS AND IM SHARING THIS COMPLAIN ON TWEETER AND FACE BOOK NOW . I want your response to my complaint in written as I will be taking this matter to the ombudsman of the banks .