LN
Lindiwe N

1 reviews | Active since Jan 2011

08 Sept 2019, 18:13

Misleading trading hours!!!

I have been a very faithful and loyal client of capitec bank from before 2008 while it was still very smallm till today, over 11 years of banking with capitec despiite the limitations in some services other banks offer such as home and vehicle finance directly at capitec not via another third party. I am beyond angry and disappointed in the bank, because of the incorrect information that is displayed in their branch trading hours for sunday. I had a very serious emergency, which needed me to access the branch to transact. When i get to soshanguve crossing branch, at 13h30. Im told the branch us closed, even though in their trading hours in indicates closed at 15h00. The black chubby guy was so rude to me. Desparate, i called the contact centre, where i spoke to Noma, who also could not assist me in finding a branch that was still opened for me to get access to the morny i needed. She was also rude and condescending in her responses, making me feel stupid even though she herself admitted that the branches in pretoria stipulated that they close at 15h00, but ectually they all close at 13h00 instead. I am still desparate, destitute and forced to wait for tomorrow to access the branch. I have been treated like a ***** and stupis person in a bank i used for so long builidng my profile with it. Its fine, capitec has lost me as a customer, i earn more R50k per month deposited into capitec account. But as of tomorrow, i will move to another bank. Im done, clearly im not valued as i thought i was, i will take my salary elswhere. Im so hurt and disappointed, i regret ever coming into the branch 11 years ago.

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Replies (2)
Capitec Bank
Capitec Bank's reply09 Sept 2019, 09:43
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply12 Sept 2019, 10:06
Official
Good day Lindiwe N

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank