MISLEADING SMS AND BAD SERVICE

I GOT AN SMS FROM CAPITEC BANK ASKING THAT I COME TO ANY BRANCH WITH PROOF OF RESIDENTS AND ID. DURING LUNCH I WALKED TO MY CONSILORS OFFICES AND GOT THE PROOF OF RESIDENTS AND THEN WALKED TO CAPITEC BANK. WHEN I GOT THERE I PRESENTED MY DOCUMENTATION. THE GUY ASKED IF I WORK AND I ANSWERED YES. SO THEN HE SAYS I ALSO HAVE TO BRING MY PAYSLIP, I TELL THAT IS NOT WHAT THE SMS SAID AND I HAVE BROUGHT WHAT WAS REQUIRED I ONLY HAVE ONE HOURS LUNCH. HE JUST LOOKS AT ME AND HANDS ME MY THINGS. I GRABBED IT AND LEFT. WHY SHOULD I HAVE TO BE PUNISHED FOR THS COMPANIES MISINFORMATION. IF THIS IS HOW THIS BANK OPERATES I THINK I WILL BE TAKING MY BUSINESS ELSEWHERE SOONEST.