TD
Takalani D
1 reviews | Active since Sept 2015
30 Mar 2024, 11:02
Misleading people about live better rewards
They claim you get money back through live better rewards. All they do is deduct money from your balance and transfer it to live better balance. I don't know who gave them the permission to do this with my account but I want it to stop. Every time they take money from my balance, I have to transfer it back but every day they deduct money from my account and I have to go through the hustle of transferring it back. This has been going on for too long and I want it to stop!
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Replies (2)
Capitec Bank's replyOfficial
02 Apr 2024, 07:04Good day Takalani
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply02 Apr 2024, 07:04
Official
Good day Takalani
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
TD
Takalani D's updateReviewer Update
04 Apr 2024, 11:58I received a call from a lady who claims to be a complaints officer at Capitec Bank. She assured me that the Live Better account will be closed and that all remaining balance will be transferred to my bank account. Then WHY are they still debiting my account for Live Better transfers? I think it's high time that I move my account to another bank with high ethical standards & ensures security of client accounts.
TD
Takalani D's update04 Apr 2024, 11:58
Reviewer Update
I received a call from a lady who claims to be a complaints officer at Capitec Bank. She assured me that the Live Better account will be closed and that all remaining balance will be transferred to my bank account. Then WHY are they still debiting my account for Live Better transfers? I think it's high time that I move my account to another bank with high ethical standards & ensures security of client accounts.