mS
mosa S
1 reviews | Active since Apr 2026
22 Apr 2026, 08:45
Misleading information
When I googled the bank it said it opens at 08am and drove there when I got there at the door it's written that it opens at 08am but it was closed and there was a lady cleaning, I asked the lady and she said the bank only opens at 08:30 and I had to wait the whole 30min for them to open
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Replies (3)
Capitec Bank's replyOfficial
22 Apr 2026, 10:42Good day Mosa, thank you for bringing this to our attention.
I’m really sorry about the inconvenience you experienced. I understand how frustrating it must have been to drive to the branch based on the information you found, only to have to wait an additional 30 minutes. Your time is important, and I appreciate you sharing this with us.
To clarify, while some platforms may reflect 08:00, certain branches only open their doors to clients at 08:30, even though staff may already be on site. That said, we acknowledge that the information you saw was misleading, and we sincerely apologise for the confusion caused.
👉 Did you know that you can always confirm a branch’s exact operating hours on the Capitec website or by calling our Client Care Centre before visiting? This can help avoid unnecessary waiting in future.
Thank you again for your patience and for taking the time to raise this. Your feedback helps us improve our service.
Is there anything else I can assist you with before we wrap up?
Capitec Bank's reply22 Apr 2026, 10:42
Official
Good day Mosa, thank you for bringing this to our attention.
I’m really sorry about the inconvenience you experienced. I understand how frustrating it must have been to drive to the branch based on the information you found, only to have to wait an additional 30 minutes. Your time is important, and I appreciate you sharing this with us.
To clarify, while some platforms may reflect 08:00, certain branches only open their doors to clients at 08:30, even though staff may already be on site. That said, we acknowledge that the information you saw was misleading, and we sincerely apologise for the confusion caused.
👉 Did you know that you can always confirm a branch’s exact operating hours on the Capitec website or by calling our Client Care Centre before visiting? This can help avoid unnecessary waiting in future.
Thank you again for your patience and for taking the time to raise this. Your feedback helps us improve our service.
Is there anything else I can assist you with before we wrap up?
Capitec Bank's replyOfficial
22 Apr 2026, 11:04I haven’t heard back in a bit just checking if you still need help?
Capitec Bank's reply22 Apr 2026, 11:04
Official
I haven’t heard back in a bit just checking if you still need help?
Capitec Bank's replyOfficial
22 Apr 2026, 11:13Thank you for your time today Mosa.
Just to recap, we acknowledged that the information you found about the branch opening time was misleading and caused you unnecessary waiting. We sincerely apologised for the inconvenience and clarified why the branch only opened to clients at 08:30.
👉 Did you know that you can confirm the most accurate branch operating hours on the Capitec website or by calling our Client Care Centre before visiting? This can help you plan your visit more easily in future.
Thank you again for sharing your experience. Your feedback is important to us and helps us improve how we serve you.
It’s been a pleasure assisting you today. Thank you for chatting with Capitec Bank — we’re always here when you need us. 😊
Capitec Bank's reply22 Apr 2026, 11:13
Official
Thank you for your time today Mosa.
Just to recap, we acknowledged that the information you found about the branch opening time was misleading and caused you unnecessary waiting. We sincerely apologised for the inconvenience and clarified why the branch only opened to clients at 08:30.
👉 Did you know that you can confirm the most accurate branch operating hours on the Capitec website or by calling our Client Care Centre before visiting? This can help you plan your visit more easily in future.
Thank you again for sharing your experience. Your feedback is important to us and helps us improve how we serve you.
It’s been a pleasure assisting you today. Thank you for chatting with Capitec Bank — we’re always here when you need us. 😊