Misleading Info

I was mislead by the contract signed for a loan taken out at capitec. I get paid monthly & was charged for repayment as fortnightly. I've been to the bank a dozen times to have this sorted out but to no a due will they understand that the fault does not lie by me but instead by the consultant after which I've asked numerous times is she sure that is the correct amount to payback & she assured me & now I'm being charged higher installments & longer terms for something that's not my fault. After explaining my story over & over to tania bernardo she refuses to understand my point & males me feel as if this is all my fault. I cannot afford the higher installments as I too have a life & family to support but due to capitec incompetency of thr staff in golden acre I am soon to have a JUDGEMENT AGAINST MY CLEAN NAME!!!! I am FURIOUS as they are messing with my future. I have been banking with them since they opened & to be treated this way for something that's NOT EVEN MY FAULT!!! I now have to pay for some1 else mistakes & that persons comes off Scott free. This is very unfair and I'm NOT HAPPY AT ALL because this has affected not know me but my entire family!!!! Hooe to get a response.