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shelley I

1 reviews | Active since Nov 2011

01 May 2025, 19:38

MISLEADING

I am furious. I fixed a sum of money for six months, just as I’ve done before, and never once was I charged to withdraw early. Now suddenly, when I urgently need access to my own money, I’m hit with a R300 fee that was never mentioned or made clear on the app. This is completely misleading, *********, and frankly pathetic. It feels like a blatant cash grab, and I’m beyond disgusted.

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Replies (1)
Capitec Bank
Capitec Bank's reply01 May 2025, 20:37
Official
Good day Shelley Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank