ZD
Zakiyyah D
1 reviews | Active since Apr 2018
08 Nov 2018, 08:55
MISLEADING EFT REVERSAL INFORMATION
Seriously upset about the misinformation received from the contact centre regarding eft reversal! I was charged a fee a R131 only to find put that the reversal was unsuccessful.i contacted them earlier to query this as i did not agree to the fee! If i had known was I'd be charged i wouldn't have agreed to it! This is really bad and misleading!
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Replies (2)
Capitec Bank's replyOfficial
08 Nov 2018, 11:26 I acknowledge your posting, and have referred it to Pheliwe Baaartman for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply08 Nov 2018, 11:26
Official
I acknowledge your posting, and have referred it to Pheliwe Baaartman for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
13 Nov 2018, 10:47Good dayAs discussed telephonically, I trust that your issue is now resolved.Pheliwe BaartmanComplaint ManagementCapitec Bank
Capitec Bank's reply13 Nov 2018, 10:47
Official
Good dayAs discussed telephonically, I trust that your issue is now resolved.Pheliwe BaartmanComplaint ManagementCapitec Bank