Misleading

am writing the mail bit angry and disappointed as I have been coming back nd fourth to the branch with regards to this issue..

Bought eletro voucher on 27 of March till today it’s not working I am Eskom

I emailed from the email they said I need to email but it came back as email address doesn’t exist we sms even consultent of Capitec helped stil down Tv work I feel like we are being misled by this company that is affiliated with Capitec now can I please get my money back cause I went to Eskom as well to sort the matter and they told me it’s not on their side as they did checkings nd metre nmbr is working cz I can still buy electricity via capitec still only this capitec voucher that is not working