Misleading

First off, I'd like to thank you for such excellent consultants. I've been into my local branch a few times and the consultants always assist me immediately with warmth and energy. Now for the issue. When I got a Global One account a few months ago, I asked your consultant if I could use this card for online shopping and she assured me that I could, no problem. I went into your branch today to activate my card for online shopping, only to be told that you are no longer offering this facility with the Global One account; I would need to come back in a few months to apply for a new credit card if I want to make online purchases. If this is true, then I think the original consultant was seriously misleading (surely she should have known that the system was about to change and warned me of such?). This is a major downgrade to my existing package, but I received absolutely no communication on the matter. Some notification in advance would really have been appreciated.