MISLEAD BY CAPITEC

I went to the branch about 2 weeks ago to reverse a debit order - the lady at the counter confirmed that the debit will be reversed but they can not say how soon I will have the money back - I was chjarged R100 for the debit reversal but the funds are still not back in my account nor do I have updates from Capitec - what is causing this big delay and how is it that I am not told about a fee and charged for nothing being done to date????????

how long will this process take to get the funds back!