IP
Ilze P

1 reviews | Active since Aug 2020

21 Aug 2020, 00:41

MISINFORMATION BY CAPITEC RELATED TO SERVICES THEY OFFER

We were expecting money as a gift from overseas. I was told paypal is the quickest. Went on to Capitec website to find out if they deal with paypal. Yes , they do, they even tell you step by step how to open paypal and then just to link your Capitec card to paypal. This was Monday. For 3 days, endless calls and much frustration, we were told, after spending 3 hours in a Vredenburg branch, by their best employee, Joey, that Capitec does not do paypal since they are not classified as a international bank. I think this is pathetic that, if you advertise a service, you had to tested it out before putting this addition to your services. I had to decline the funds and try another bank. Just think it is very bad, they did have problems before, my not take this off your information as services offered.

0
Replies (1)
Capitec Bank
Capitec Bank's reply21 Aug 2020, 09:00
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank