RB
Ramarwaneng B

1 reviews | Active since Jan 2016

11 May 2020, 17:16

Misinformation and False Promises

'As a SASSA beneficiary we will refund your ATM fees until 16 April'. I received the SMS from them and was happy to hear this. Nothing of the sort happened till to day. When the lockdown started every company wanted to show that they were complying with its regulations even to the point of making false promises to customers. I am contemplating sharing this information with the media and Capitec can explain to the public.

0
Replies (2)
Capitec Bank
Capitec Bank's reply12 May 2020, 08:43
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply12 May 2020, 12:17
Official
Good day

As discussed telephonically, I trust that your issue is now resolved.

Kind regards
Complaint Management
Capitec Bank