Misinformation

I've received the call from the official of Capitec, who repeated the same story that the branch has told me which is there are still listing showing against my name. I explained to her I have the proof in writing (paid up letters from all the creditors that listed me) and the problem is that the Bureau will take their time to update. So they will see listing still on the profile. They cannot seem to understand that I have proof of the account paid up because they keep referring to the Bureau listing.

Is there anybody in Capitec who can understand my query and is capable to actually listen to my concerns and not just read what the report says. Actually look at my proof of payments and paid up letters and Clearance Certificate and then make a decision.

I have proof in the form of a Clearance Certificate and the DHS notification to the Bureaus requesting they remove my listing - so if nobody is able to assist me with this application please do not respond because you wasting my time repeating the same story I heard from the branches.