Mishandled ***** Case

I hereby request Capitec review my ***** case that was lodged last year November 2024, I was hijacked and brutally assaulted, whilst the perpetrators logged into my banking app using my credentials (Images shows that I was under duress, cuffed and strangled from head to legs). Additionally, Capitec took more than 30 days to investigate the case, with all the required documents being submitted (Police case docket and images that are illustrated on their app when they were busy taking pictures of me, whilst doing cash sends authentication). What Frustrates me is that when all transactions happened from evening to the next morning, Capitec also made a profit from the unending transactions that took place. I am not sure if their ***** department is ******** or is there really such a department. I had to physically go to the branch for updates, of which they constantly send me back and forth without help. Until they decided to render feedback after quite some time, stating they will not help refund the amount of<R80 000.00 because the money had already been withdrawn/spent by the perpetrators, I really found the investigation or decision ridiculous and unpleasantry. FNB managed to refund the money that was lost in one of my accounts I had with them in that very same incident. The account was used as a business account, I am currently in debt and cannot afford my monthly duties. If this is how Capitec treats its customers, then we really don't need it, we might as well keep our money under a mattress or safe somewhere.

I am even considering taking further actions via ombudsman.