LC
Lisa C

1 reviews | Active since May 2017

31 Jan 2018, 11:10

Miserable Staff

I have recently switched to Capitec Bank. I was assisted by a really great staff member upon opening an account on 2 January at the Parow Park branch. I have been back to the same branch twice after opening my account. The staff in that branch have zero customer service which I addressed with the manager yesterday, 30 January. I had a service issue with a staff member from that branch which was quickly sorted out yesterday.

It's a horrible experience walking into Capitec Parow Park with such depressed and attitude filled staff. Capitec has the lowest charges, but service shouldn't be the lowest too.

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Replies (1)
Capitec Bank
Capitec Bank's reply31 Jan 2018, 13:34
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Nondi Tsholoba will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank