Miscommunication

After placing a call to the bank's customer care department on 01 June 2015 to alert them that I have misplaced my daughters bank card, I specifically advised Thando at the call centre that I had to make a deposit into this said account to cover my daughter's debit orders the following day. I was given an incident number for this matter and assumed everything has been sorted out. Imagine my dismay when arrived at the Woodstock branch this morning to discover that I am unable to make a deposit into this account. After spending 2 hours at the bank and 1 hour on the telephone speaking to Sisa as well as Lucinda I am still unable to make this deposit. Truly the first time in history that a cash deposit was refused by a banking institution for money that is DUE TO THEM. I am completely blown away by this banking practice, and I am horrified at the reasons given to me, its insane. I was advised that either I could ask someone who has an account to deposit the funds into their account and then transfer it to the relevant account or take the cash and deposit it into my account and then to an EFT, which I find completely unacceptable. I hope that I never<br> have to open an account them.