1 reviews | Active since Dec 2016

31 May 2024, 08:34

***** / ****MING BY CAPITEC BANK

Capitec Staff members are working together in conjunction with *****sters & ****mers "selling" loans to people complete with Capitec system-generated SMS's verifying **** loan approvals and payments being made to Accounts and then more SMS's are generated and sent with Reasons claiming that payments are bouncing back from active accounts and being investigated and checked. Just to get more SMS's confirming re-submissions, approvals, payments over and over Even reporting to and requesting investigations are not being entertained by the Bank in any way whatsoever as this is a syndicate working within the bank involving ***** on a very large scale going as high as Branch Managers When trying to report or requesting assistance the Bank is not even prepared to entertain the requests claiming that "they have never heard about this" and you just get transferred from one department to the next - even going into more than one of their Branches still does not get you assisted or even listened to Even providing the Capitec System Generated SMS's proving that the ***** is coming from within the Bank does not get accepted or even investigated The Bank Account Details of the *****ster has been given to the Bank along with an OB Number reported to SAPS with no action taken to even try and locate or stop these individuals Every single excuse under the sun is given and Capitec will not take responsibility for the ***** that is being committed from within their institution involving numerous employees and originating from their own Banking System This Bank is rotten to the core and people are being ****med and ****** from with Capitec turning a blind eye and looking the other way completely unwilling to investigate and put to stop to the practice that is being run very successfully from within their organization Even reporting this to the Banking Ombudsman has achieved no action or even proper investigation

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Replies (1)
Capitec Bank
Capitec Bank's reply31 May 2024, 11:09
Official
Good day Deirdré. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank