SS
Shaun S

1 reviews | Active since May 2016

01 Nov 2017, 14:13

Middle of the night call

I received three calls throughout the night last night (31 October 2017) waking me up each time starting at 12:38. The number was ********** 900. There was no one on the other end of the line. This is completely unacceptable.

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Replies (3)
Capitec Bank
Capitec Bank's reply13 Nov 2017, 15:59
Official

Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.

Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.

Thank you for your patience herein.

Complaint Management

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Capitec Bank
Capitec Bank's reply17 Nov 2017, 12:04
Official

I acknowledge your posting, and have referred it to Alfonso Florence for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply20 Nov 2017, 11:53
Official

Good day Mr Swartz

As per out telephone conversation of earlier we confirm that the matter has now been resolved. We apologise for delay in replying and the inconvenience caused

Kind regards

Capitec Bank