MESSING UP AS USUAL

On the 02/09/2022 I made a call to enquire about my access facility account's balance [why I had a balance because in my knowledge, I had full paid]. Then the next day I receive a text that there was a credit enquiry made under my profile - guess what it was CAPITEC as if that was not enough; again on the 17/09/2022; I received a credit limit decrease letter. 1. why did you make an unauthorised enquiry? this has a negative impact on my credit score because it is implies that I depend highly on credit which is not the case. 2. who told you that I had app**** for additional credit - how can I apply for additional credit when I have so much credit [R200000+] at my disposal to utilise?

I NEED TO BE PROVIDED WITH EVIDENCE THAT I HAD REQUESTED AN ADDITIONAL CREDIT AND WHEN? AGAIN, WHO AUTHORISED THAT CREDIT ENQUIRY BECAUSE I DID NOT?

When one is ensuring that a good credit record is always maintained - CAPITEC will make certain that they ruin it for you. It's either there's too much boredom or agents are not well trained to troubleshoot, understand the query, provide correct/1st call resolution - to also know and understand what is at stake and not to mess with our credit profiles