Messed around by Capitec Bank

I went to the the Rivonia branch in Rivonia Village on 8th of January 2020 to dispute a debit order which had no validity. The agent logged a case and advised me that my funds should be in my account within 30 days.

I went to the same branch 2 weeks later to follow up and the consultant advised that there was a missing document and there is no case open for this. I filled in a form and the consultant submitted it to the disputes department and confirmed on telephone that it had been sent through. The consultant advised that I should receive the funds in 2 to 3 weeks.

Two weeks after this I went to the branch to follow up. The consultant told me that the document is lost and that the case is not active. The consultant then forwarded it on to the department for disputes and advised that I would have my funds in 7 days.

On the 19th of February 2020, I went to the branch and a consultant advised the case is active and that the investigation team had not looked into it yet. I advised the consultant to treat as urgent and she advised that the department will do it when they can. Consultant advised that it can take 30 days for the investigation and even longer to get my money back.

I have waited over 30 days with just being messed around. I am planning to take this further if I do not have my money by Friday 28th February 2020.

I have been constantly misinformed, **** to, misled during this time making my financial status unstable and ultimately costing me more money. SLA?

I refuse to be messed around any further and will take this on.

Case : ***6

Romano Alexander