MH
Michael H
1 reviews | Active since Apr 2020
01 Apr 2020, 15:17
Messed around
I did an online loan application, informed that I would be able to get the R500 that I was looking for. I was informed that I would be called back this morning but did not receive a call. I decided to go to the Gateway branch only to be stopped at the entrance and informed that all credit facilities have been suspended indefinitely. I could have been informed about this earlier when I was called. Not a happy customer!!!!
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Replies (2)
Capitec Bank's replyOfficial
01 Apr 2020, 15:42Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards
Capitec Bank
Capitec Bank's reply01 Apr 2020, 15:42
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards
Capitec Bank
MH
Michael H's updateReviewer Update
01 Apr 2020, 15:46Good Day. Thank you for the response. Correction to amount R7500. I look forward to a closure to this matter and hope that none of your other customers experience what I have. Many thanks.
MH
Michael H's update01 Apr 2020, 15:46
Reviewer Update
Good Day. Thank you for the response. Correction to amount R7500. I look forward to a closure to this matter and hope that none of your other customers experience what I have. Many thanks.