****mers of Bank

I logged a review here regarding my Compliant about two ago. Regarding my account being debited R 2450 and R 608 respective by loan companies l knew nothing about. I went to a Capitec Branch in Clearwater Jhb and l was turned due not having my ID card at the time. This was huge surprise to as Capitec is known for using fingerprint technology besides lD verification of a client. So went back to the next day with my lD and the consultant deal with my query told me that l will receive an incident number of the Case which l never received even today. After my second review in this platform they called during the call l was advised that when they up my ID number on their system they don't pick up any information that indicates that l am one of thier clients. After a long conversation of how long l had my account the consultant said they are investigating the matter with out giving me any time frame for the investigation to be concluded. About 5 to 6 later l got another call informing me that they are closing my case cause it looks like it has been resolved. My question was how can it be resolved with me receiving my hard earned money back shares e then they are continuing with investigation. It's been a week since her no feedback what so ever. I would like advice after that bad customer service l received l am considering taking the matter up to the FAIS because the way you guys are delaying this matter it looks like my money was taken by one of your consultants this why you are protecting them. I need feedback before l take further damaging actions.